this post was submitted on 23 Mar 2024
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As a European, I have never once had an extra person there whose sole purpose is putting your groceries into bags, what a strange concept.
Here in New Zealand, different supermarket chains do it different.
The third one seems most natural to me. Why not have them put your stuff in a bag since they are already holding it?
I can’t speak for the US, but in poorer countries (like my home country of South Africa), it’s common for someone to bag your groceries. The simple reason is because it provides extra jobs at the store. It’s the same for filling your car with petrol.
So is it customary to tip the person doing the bagging? Or maybe a designated bagger will do it faster, resulting in less wait times?
My favourite system is where I place my cart next to another one, and the cashier will scan everything while placing the item in the other cart, where I could have placed boxes if I wanted to.
But how does this person provide any value though? That person has to be paid as well, and doing something a customer can do well by themselves provides very little value. It used to be necessary, older petrol pumps had to be manually enabled or had no stop valve that person is required. With modern pumps having a person fill up your car is equally unnecessary.
When I was in South Africa, this wasn’t very common. I suppose you could tip them but there isn’t a very big tipping culture there.
Personally, I’ve never thought that having a designated bagger was that much faster (by themselves). Sometimes you’d see someone helping the bagger, this would be faster.
It’s not necessarily about the value they provide. Since unemployment is so high, if you can create extra jobs, the business will do it. When I left, unemployment in my province was at 50%.
It’s the same for self checkout. You could easily do it yourself but you’d lose out on potential jobs (bagger and cashier). This article is really good at showing why these systems are the way they are.
I always thought that such jobs would be best replaced with universal basic income. Maybe even not universal, and only for those who need it
There seems to be a recent initiative to introduce a universal income (read here & here) but it’s minimal.
This shows what you could get with the grant.
That's how a business works though, people do work of value which the business provides to its customers. I know nothing of the situation is SA but ordering business to lose more money doesn't seem like the way to go. I'll agree with the other comment calling for UBI.
That article wasn't helpful though, just a whole lot of people talking with too much conflict of interest.
In Australia the checkout person does the bagging themselves, no second person required.
I think people are being lazy, in a selfish, tragedy of the commons sort of way.
When standing in line, they all watch the customer stand there doing nothing as the cashier checks out items. If only they'd bag their own things, we'd all be able to get on with our lives that much sooner. Instead, they continue standing there doing nothing, as the cashier now bags their items.
Then the next person in line moves up and also just stands there, also unwilling to do anything to help speed things along.
That's even worse, like you said, selfish.
There was this one time when I got that service at an Asian store (in Europe). I guess the Asian workers just imported the practices of their home country, which is nice.
As an american who shops and walks my groceries home like a european, the self checkout is the only option for me. I must have the ability to choose where to put products to keep my bags/backpack balanced to my liking and to prevent bags from failing on my walk home. Stranglely in the us, i risk approaching the "self checkout item limit" which is definitely more social expectation than actually enforced by staff.
A more specific question for you: how often do you encounter scales on self checkouts?
We do buy bulk as well, I'd say maybe 10% actually walks them home? I guess it depends greatly on the type and location of the store.
Every store with self-checkout has them, usually there will be one scale before you actually use a register. It gives you a sticker with the weight/price barcode to scan yourself.