this post was submitted on 07 Mar 2024
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Linux Phones
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Community about running GNU/Linux on phones. Projects like Ubuntu Touch, Plasma Mobile, PostmarketOS, Mobian etc. Either on former Android phones or hardware like the PinePhone.
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Flip that around. Pursim should prove they have fulfilled their orders, instead of consumers assuming they have. On the other hand, if purism spent time writing an answer to a "frequently asked question", they likely are still being asked the question... frequently.
Depends on what you've agreed to and possibly how long since you've agreed. See 16 CFR 435.2(b), but generally, internet/mail/phone order companies must ship ordered product within 30 days of the agreed upon shipping date, or within 30 days of purchase if no date was agreed upon. Assuming someone does not agree to a delay in shipping, the company must provide a prompt (within 7 days) refund. In the case someone demands a refund after a shipping delay, no, it is not legal.
This thread is very enlightening. https://forums.puri.sm/t/worst-service-refund-not-processed-since-july-2021/19080
You are right that it looks pretty bad. It's a shame, since they don't have much competition.