this post was submitted on 07 Mar 2024
62 points (95.6% liked)
Linux Phones
4980 readers
4 users here now
Community about running GNU/Linux on phones. Projects like Ubuntu Touch, Plasma Mobile, PostmarketOS, Mobian etc. Either on former Android phones or hardware like the PinePhone.
See also:
Related chats:
founded 4 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
They way I understand it, their FAQ says that they will not refund any Librem 5 preorders.
This is what they promised in 2023 and I haven't yet see any evidence that this didn't happen.
If that's true, then it's pretty messed up. Is that legal under US law?
Flip that around. Pursim should prove they have fulfilled their orders, instead of consumers assuming they have. On the other hand, if purism spent time writing an answer to a "frequently asked question", they likely are still being asked the question... frequently.
Depends on what you've agreed to and possibly how long since you've agreed. See 16 CFR 435.2(b), but generally, internet/mail/phone order companies must ship ordered product within 30 days of the agreed upon shipping date, or within 30 days of purchase if no date was agreed upon. Assuming someone does not agree to a delay in shipping, the company must provide a prompt (within 7 days) refund. In the case someone demands a refund after a shipping delay, no, it is not legal.
This thread is very enlightening. https://forums.puri.sm/t/worst-service-refund-not-processed-since-july-2021/19080
You are right that it looks pretty bad. It's a shame, since they don't have much competition.