I'm not sure if this is just me, but it drives me nuts when I see someone answer a question (for example in the questions section on an amazon product page) to just say that they don't know or they give an unrelated answer.
For example:
Q: Do these headphones support bluetooth and wired connections?
A: I'm not sure, but my grandson loves these!
The same goes for posts which ask a question on other sites or reviews complaining about a product, despite it doing exactly as advertised. Idk, maybe I should have posted this on unpopular opinion.
I totally get it and I agree, however this phenomenon is also exacerbated by the way they phrase the emails encouraging you to answer such questions. "Can you help xxx?" Of course I can... and if I can't, I would still try...