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My friends bought me a litter robot, too. I have mixed feelings. I seem to have to reset and fiddle with the thing too often, but when it works, it's really good for keeping the smell down. My guys use it more often than the other two old school boxes, so I guess two paws up from them?
Have you broken it down to clean? Issues in mine usually mean there's dust build up under the bowl, particularly the pinch sensor. If I get that sorted every few months then it goes back to fine.
I have not, and I will check! If that's all it is... It's been finicky for years!
Yeah, you have to occasionally do a complete disassembly and clean out the internals. Maybe once a year.
If it's not it, their customer service is really good so get in touch with them.
Sounds like it needs a cleaning. Also update the firmware just in case. Customer service can help if you need help figuring out how to clean it or if a motor goes bad or something. They've replaced motors and stuff for me a few times for free. When one of the sensors broke or was damaged, it was finicky for me too. Sometimes worked sometimes didn't. Replacing it fixed it instantly. Though the same happens if a sensor needs to be cleaned.
What a future world we live in; firmware updates on a litter box.
Mine was like that, make sure you check for firmware updates.