My applecare claim has been denied and I feel like a massive idiot. I bought an iphone 13 mini with 2 years of applecare up front because I was going abroad and thought it would be worth it in case my phone got stolen. I was using an old Samsung Note that was dying on me so I was ready for a new phone anyway.
Well my phone got pickpocket off of me abroad and when I filed a claim AIG denied it. They claimed that find myiphone wasn't active at the time of the claim and I have no explanation for why it was turned off. I have screenshots of it being active in the weeks prior to it being stolen but I guess whoever stole it was able to get in deactivate it. I've tried appealing and calling for over a month and everyone on the other line acts cold and indifferent to me.
Sometimes when I have setup Apple devices the FMI feature is turned off and I have to manually turn it on