this post was submitted on 22 Nov 2023
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It can also be the way you are using your battery. Are you fully discharging and charging it again that be a thing. Try keeping it between 30% and 80% I use AlDente for this . And also contact apple if it keeps going down fast.
I haven't let it go down to zero, the lowest it goes is 20% and I only charge it up to 100 if I am going out.
How should I contact them, I feel like they always say "you are fine since its not under 80"
Then you are doing a good job at keeping it healthy
You can try to look at the Apple page of your country how to contact them or the retailer you bought it from