this post was submitted on 15 Nov 2023
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Home Networking
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Had a FiOS tech out to my home a few weeks ago because I was having some signal issues with the FiOS TV.
I currently had my old FiOS router sitting behind my NetGear DDWRT router, which was plugged directly into the ETH port on the ONT.
Tech replaced the ONT and cleaned up some CoAx cabling, then told me that the FiOS router HAD to be connected to the ONT first or the cable wouldnt work.
he said this, despite the fact that it was working previously for years the way I had it set up.
I didn't feel like arguing with the guy so as soon as he left I swtiched it back and its working fine.
Those techs that go out to homes don't really have a higher understanding of whats going on. they install the cable and set it up as the telco tells them to.
To be fair they will be trained to follow a standard setup and may not know any better - easier just to say "This is the thing that I know works" after all.
When I saw the ONT had an ethernet port I suspected it might be as simple as plugging in despite what he said!
In their defense, it is likely because most of their base is barely tech literate at best, and if the hardware is their own, they can maintain and update it regularly, lest they end up with a customer keep a router that hasn't been updated in years.
My buddy was using a WRT54G model router for their internet, keep in mind the hardware was almost 10 years old by this point. They were wondering why their internet was craptastic aside from a single wired connection. It wasn't until I visited them that I rebooted their router and the Wifi/LAN miraculously started working normally for the first time in months, and then got them to buy something up to date. Keep in mind this is a person who is a programmer with a masters in mechanical engineering.