Aotearoa Daily Kōrero 15/11/2023 (lemmy.nz)

submitted 2 years ago by absGeekNZ@lemmy.nz to c/newzealand@lemmy.nz

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Welcome to today’s daily kōrero!

Anyone can make the thread, first in first served. If you are here on a day and there’s no daily thread, feel free to create it!

Anyway, it’s just a chance to talk about your day, what you have planned, what you have done, etc.

So, how’s it going?

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[-] Dave@lemmy.nz 2 points 2 years ago

Ah that sucks. My experiences with WINZ are that things could be a lot simpler but they almost seem designed to be unnecessarily dificult.

[-] liv@lemmy.nz 2 points 2 years ago* (last edited 2 years ago)

Yeah you're right, it's partly the design, KPIs, and lack of transparency, but I think it's also an institutional culture of lack of accountability - staff aren't trained very well, but they also feel free to act arbitrarily. I've witnessed behaviour that would have got the staff member a written warning at my former workplace (an institution).