Aotearoa Daily Kōrero 15/11/2023 (lemmy.nz)

submitted 2 years ago by absGeekNZ@lemmy.nz to c/newzealand@lemmy.nz

25 comments fedilink hide all child comments

Welcome to today’s daily kōrero!

Anyone can make the thread, first in first served. If you are here on a day and there’s no daily thread, feel free to create it!

Anyway, it’s just a chance to talk about your day, what you have planned, what you have done, etc.

So, how’s it going?

you are viewing a single comment's thread
view the rest of the comments

[-] liv@lemmy.nz 2 points 2 years ago

I have a disability allowance, but you are only allowed costs related directly to your disability so 4 visits per year - ordinary stuff like lung infections and breast lumps are not included.

Unfortunately untreated infections tend to make my underlying condition worse so I'm kind of over a barrel.

I will ask for it to be updated (you have to provide receipts and doctor signatures for each thing). Updating is a bit dicey because sometimes other things drop off due to clerical error. Also, they seem to pride themselves on only paying partial costs, e.g if the medicine costs $19 they might pay you $11.

[-] Dave@lemmy.nz 2 points 2 years ago

Ah that sucks. My experiences with WINZ are that things could be a lot simpler but they almost seem designed to be unnecessarily dificult.

[-] liv@lemmy.nz 2 points 2 years ago* (last edited 2 years ago)

Yeah you're right, it's partly the design, KPIs, and lack of transparency, but I think it's also an institutional culture of lack of accountability - staff aren't trained very well, but they also feel free to act arbitrarily. I've witnessed behaviour that would have got the staff member a written warning at my former workplace (an institution).