this post was submitted on 21 Sep 2023
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I mean, they haven't had that much trouble. Last I checked they had portions of the French and German governments using Matrix as a secure messenger. (To be fair, those both came after the rename.)
Their main competitor in the open-source, self-hosted space is Mattermost, which has a much more business-oriented solution, so there's that as well.
That seems more like a direct competitor to Slack and MS Team to me rather than general communication. Matrix is a facinating protocol that keeps pushing the limits of federated communication but it always sucked as replacment for those and unless someone invests huge amounts of money in a completely new client I don't see taht changing any time soon tbh.
And XMPP, used by the German police and NATO
In the meantime the French dropped them