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I have worked retail for nearly two decades.
(hexbear.net)
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I've worked in both and I'd say food service is slightly worse than retail.
Customers are a nightmare in both industries, but at least my coworkers in retail were just apathetic losers like myself.
In food service, even my coworkers constantly breathed down my neck and gave me shit for pretty much everything I did.
In retail, nobody gave a shit. It was just numb pain. Food was a nightmare from every angle. Constant surveillance, Constant bickering, Constant shitflinging. I'd rather saw off my arm than serve another fucking pizza.