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[–] 24 points 11 hours ago (3 children)

Everything is a scam, and NOTHING works anymore. Customer Service is often "I'm Lily, your AI customer service chatbot. I'm still learning, so please be patient with me. What can I help you with today?"

Bitch, I got a problem with your product/service, and I need help. I don't want to be your volunteer learning experience, I want you to solve my problem, not teach you how to be human.

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  • [–] 3 points 11 hours ago*

    Like 10 minutes ago I was trying to figure out the cost of adding a hotspot to my mobile plan, but I couldn’t find a strsightfiward answer. They ended up sending me to their chatbot who took me round in circles before eventually giving in. Why did that have to be so frustrating? Why did it need ai?

    (My kid has poor WiFi in his dorm and his college doesn’t seem to be able to help)

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