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submitted 1 day ago* (last edited 1 day ago) by Novocirab@feddit.org to c/webdev@programming.dev

The analytics people didn’t even know where these users were coming from. Of course, your javascript-based analytics package doesn’t see the users you are bouncing because of javascript failures.

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[-] Novocirab@feddit.org 5 points 1 day ago

Doubled compared to what?

This perhaps answers your question (although the length of the measurement intervals (before/after) is not specified):

When we launched, the number of people completing the form doubled.


How did 96% satisfaction get calculated earlier, if there were so many users whose needs were not met?

The 96% (or whatever the exact threshold is) seems to be a requirement imposed by law, so that it's probably measured through some external procedure:

Adding a lot of pressure, this was a regulated monopoly, and if their customer satisfaction dropped below 96% (if I remember correctly) it could result in millions of pounds in fines.

this post was submitted on 17 Jun 2026
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