I agree with that too, though I think the self-righteous attitude like that of the person I'm replying to swings in the opposite direction a little too hard for my liking. There's a happy balance, y'know?

People shouldn't complain in a dev's ear like they owe them something they never promised, and people trying to call that out shouldn't counter it with a demeaningly confrontational demeanour. Obviously that's a lot to ask for on the internet, but it's a good thing to try for at least.