19
How to deal with holding phone calls? (quokk.au)
submitted 1 day ago by AloneDownUnder@quokk.au to c/autism@lemmy.world
16 comments fedilink hide all child comments

So obviously from time to time you have to call some service (especially in australia where so many digital systems seem to break often, so you have to call customer service)

But how to deal with waiting on the phone?
The wait is sometimes up to 30 minutes, and it will play this horrendous music.
If I turn the volume down, I will forget I was calling or won't notice quickly enough and the people will hang up before I can grab my phone.
If I keep the volume up, it's so distracting that I can't do anything else and I'm basically waiting for 30 minutes staring at my phone.

Anyone else that experiences this? How to deal with it?

you are viewing a single comment's thread
view the rest of the comments
[-] AloneDownUnder@quokk.au 2 points 18 hours ago

Yeah, i did notice that some places when put on hold don't have waiting music.

But what I'm talking about is usually at the beginning of a call, where you just pressed some buttons to be put in the queue. Then you have music and didn't talk to anybody yet, so no option to ask for no music.

Ideally it would be put into law that for accessibility all these phone systems should offer the option to turn off the music at the beginning.

this post was submitted on 13 May 2026
19 points (95.2% liked)

Autism

9898 readers
374 users here now

A community for respectful discussion and memes related to autism acceptance. All neurotypes are welcome.

Community:

Values

  • Acceptance
  • Openness
  • Understanding
  • Equality
  • Reciprocity
  • Mutuality
  • Love

Rules

  1. No abusive, derogatory, or offensive post/comments e.g: racism, sexism, religious hatred, homophobia, gatekeeping, trolling.
  2. Posts do not need be related to autism, off-topic discussions are allowed. This is a safe space where people with autism can feel comfortable discussing whatever they feel like discussing, as long as it does not violate the standing rules.
  3. Your posts must include a text body. It doesn't have to be long, it just needs to be descriptive.
  4. Do not request donations.
  5. Be respectful in discussions.
  6. Do not post misinformation.
  7. Mark NSFW content accordingly.
  8. Do not promote Autism Speaks.
  9. General Lemmy World rules.
  10. No bots. Humans only.

Encouraged

  1. Open acceptance of all autism levels as a respectable neurotype.
  2. Funny memes.
  3. Respectful venting.
  4. Describe posts of pictures/memes using text in the body for our visually impaired users.
  5. Welcoming and accepting attitudes.
  6. Questions regarding autism.
  7. Questions on confusing situations.
  8. Seeking and sharing support.
  9. Engagement in our community's values.
  10. Expressing a difference of opinion without directly insulting another user.
  11. Please report questionable posts and let the mods deal with it.

.

Helpful Resources

founded 2 years ago
MODERATORS
Lexam@lemmy.world