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Airlines still have to pay compensation if flights cancelled due to fuel crisis, EU says
(www.theguardian.com)
Anything related to aircraft, airplanes, aviation and flying. Helicopters & rotorcraft, airships, balloons, paragliders, winged suits and anything that sustains you in the air is acceptable to post here.
This article is on drugs. It says if the flight gets cancelled the price of the flight must be compensated. That's the lowest minimum thing to do. I though they were talking about fines.
Why should there be fines? If you order something on the internet and the conpany doesn't have that product in stock anymore (and will not in the future), you'll just get a refund.
I don't see why services and goods should be treated differently here.
When companies sell things with no intention to deliver and do that too frequently we need to create incentives for them to stop screwing up with customers lives.
We're not talking about cancelling an impulse buy of a coffee grinder worth $5. Aviation had special rules, subsidies and what not. A delayed flight has serious consequences for customers. A cancellation must happen for technical reasons not financial.
How it works is that in that case, depending on the delay, the airline both has to pay you back, and get you another flight, possibly with a different airline.