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The AI Industry Is Discovering That the Public Hates It
(newrepublic.com)
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this post was submitted on 25 Apr 2026
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Glances at Palantir’s complete and total access to all communications, civilian and military
…customer service is the example of bad???
That doesn't have a lot to do with AI as far as I can tell?
Palantir makes heavy use of AI.
That's probably true. Maybe "horrible" wasn't the right adjective, I was thinking more of things that AI is completely unsuitable for. I don't know whether that's true for the things Palantir does. I am absolutely certain it is for customer support!
No, its not just for customer support. You can go read about it yourself. They also use it for surveillance networks and military weapons analytics.
I don't mean customer support specifically at Palantir, but generally at any company.