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this post was submitted on 30 Jan 2026
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I've had a few bad experiences with sellers over the past decade with aliexpress, a couple hundred orders in total, but when there was any issue I've always received a full refund within a few days. only once did I experience a seller disputing my refund claim, but aliexpress got involved and I got the full refund.
On AliExpress it can be a little bit more complicated as every seller is different and communication can take some time. But I have to agree that most sellers try to find a good solution. On the other hand the support quality on Amazon has declined dramatically. A few years ago it was almost a "no question asked" service when you contacted Amazon but this has changed. They try to pull every trick - beginning with how hard it is to actually contact a real person.
I had mixed experiences with both. On one hand, Amazon replaced my 3DS no questions asked when a shoulder button failed (Nintendo pretended the serial didn’t exist…), on the other hand my preorder of the Bayonetta Amiibo (Amazon for the EU) well… they cancelled it like six months after it got released and the support person had no idea what was going on. On AliExpress I ordered a drone that got delivered “to the wrong address” and the seller very clearly tried to scam me with helpful instructions on how to mark it as received to progress with the refund. But then I also got the logic board for my 3d printer from the manufacturer, and a reasonably priced remote controller for my drone.
I never communicate with sellers, I always just open a dispute right away. I'm not bothering spending days going back and forth due to time differences and language barriers, fuck that.
That depends. If it is an obvious scam (which I have only encountered once in a lot of years) I agree, but otherwise I always try to solve it first. There's a person on the other end.