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this post was submitted on 18 Jan 2026
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The customer is always right was never a thing.
For a start, it's an intentional shortening of the actual phrase, for exploitative reasons, of "the customer is always right in matters of taste"
Which just means "if they want to buy ugly shit, let them"
You are incorrect.
Huh, til
Well shit, that's interesting. Thanks for the link.
I have been staring at the original comment trying to figure out how to basically say this, so thank you. lol. "The customer is always right" just means don't tell the customer that green and purple polka dot curtains are fuck-ugly because it will hurt the company's bottom line.
I don't think Capitalism has ever been this romanticized version, at least not in my lifetime. It has always been about how much money "they" can squeeze out of consumers, and they have been inching more and more constantly for a long time to get where we are now. The companies have always wanted to manipulate to make more money, and the only slight road blocks or steps in the right direction have come from government regulation.
The "in matters of taste" line is misinformation started in the last decade online by people who repeat things without looking up if they're true or not.