this post was submitted on 25 Aug 2023
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I love and seek out restaurants that use online ordering and payment. I don't need someone waiting on me. I'm in the US and they are not paid a living wage, the work is difficult with little reward. Now there is a place in my neighborhood where you sit down the QR code is table based, interaction is simple, clear and designed to work (uses Toast as the backend iirc). You order, the order stays open till you pay it's a restaurant/bar so if you need another you don't have to do anything but tap on your phone. They have amazing helpful servers that are paid well. You pay on your phone and leave when you are done. It's amazing.
I think this is more about power dynamics than currency and menus. I think many people just want or more accurately demand that others (with less power) to serve them. I've even heard people say "it's not my job to check me out or take my order." Those same people treat their waitress like shit, when those waitresses are paid basically nothing to take the abuse. Then they try to weasel out of the bill. Seen it time and time again.
Now, some restaurants do poor a poor implementation of modern menus and it's frustrating. However... long term those that do it well will win. It reduces friction and costs leading to lower prices higher margins and quicker more accurate service.
Nobody will win. The waitress stays or will return and still get paid shit. The menu will get digitised because it's cheaper. You know what less costs mean?
Higher profits.
The end.
Wake up.
You might want to reevaluate who needs to "wake up". Right now the only difference I see between you and Jeff Bezos is who has the money.
There are many other successful ways to run a business. Co-ops are one example... The legal and regulatory framework of our society should encourage and reward making and encouraging pro-social ethical decisions not discourage them. I think our problem is how we treat each other - not how we order food. Ordering food is just the symptom of the greater ill.
As long as you think like Bezos, nothing will change and more of your money will flow to the rich.
Thus, why I suggest the "waking up" that needs to happen is to realize we are in an increasingly unstable dream/nightmare (depending on whether you have money or not) that we collectively need to choose a different way that truly does benefit everyone.