While you are correct, I understand what they're trying to say.

WoW suffers massively from adding new systems every patch, that feel like a full-time job. That never made any sense to me, given that an average WoW player already spends an abnormal amount of time playing the game, but they're trying to fomo you into logging in even more.

It all probably just comes out to corporate metrics, because the people in Microsoft/Blizzard leadership don't play their own games

with wow, there's TOO MUCH. it's honestly overwhelming to a new player, or someone that is returning after missing 1 or 2 xpacs.

half the stuff in bags are useless and must be discarded, or it's just deleted and gold is given. sure, that's fine.

roll a new toon. more then half the main map is level 1-30 and rendered 'why bother going there's once you hit lvl 30.

wow is just X-Pac crunch on xpac crunch on xpac crunch. it's overwhelming. there's a lot more too it, but that's the main thing really.

what I feel would 'fix' wow, is wow 2.0..rebuild everything from scratch and build all systems properly, not layering them on-top of preexisting. the whole game needs a crunch and rerelease.