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I hadn't really thought about this before, but it's a pretty good point. Not just the companies who make the tech, but employers and providers seem do just about everything in their power to get you to submit a ticket or (even worse) chat with "support" rather than give you the tools to solve the damn problem yourself.
And the menus/settings you need to make more than superficial changes to your device get buried deeper every year.
It can be so frustrating. I'm not a tech person, but I can generally troubleshoot my way around most issues I come across. Windows updated on my home and work PC and it rendered the search function unusable on both. So I figured out how to fix the situation on my home PC and it was fine. Came in the next day to try to do the same thing on my work PC and was blocked by a request for Admin permissions, which I don't have, our IT does. I had to send a request for IT to remote into my PC and type in a password so I could click two buttons and fix the issue myself. A 3 minute process became a 25 minute process where IT can now charge my company for the time they spent typing in a password.