49
submitted 2 days ago by [email protected] to c/[email protected]

Microsoft’s chief commercial officer Judson Althoff noted AI has been so useful that Microsoft was able to save more than $500 million last year in its call center alone.

you are viewing a single comment's thread
view the rest of the comments
[-] [email protected] 16 points 2 days ago

If they continue like this, their customers will be so fed up with them that they can lay off the entire customer-facing part of the company within a few years! Imagine how much money they can save once they don't have to deal with customers any more. Finally the AI innovation department will be able to focus fully on their work.

this post was submitted on 10 Jul 2025
49 points (91.5% liked)

Technology

3446 readers
312 users here now

Which posts fit here?

Anything that is at least tangentially connected to the technology, social media platforms, informational technologies and tech policy.


Post guidelines

[Opinion] prefixOpinion (op-ed) articles must use [Opinion] prefix before the title.


Rules

1. English onlyTitle and associated content has to be in English.
2. Use original linkPost URL should be the original link to the article (even if paywalled) and archived copies left in the body. It allows avoiding duplicate posts when cross-posting.
3. Respectful communicationAll communication has to be respectful of differing opinions, viewpoints, and experiences.
4. InclusivityEveryone is welcome here regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation.
5. Ad hominem attacksAny kind of personal attacks are expressly forbidden. If you can't argue your position without attacking a person's character, you already lost the argument.
6. Off-topic tangentsStay on topic. Keep it relevant.
7. Instance rules may applyIf something is not covered by community rules, but are against lemmy.zip instance rules, they will be enforced.


Companion communities

[email protected]
[email protected]


Icon attribution | Banner attribution


If someone is interested in moderating this community, message @[email protected].

founded 2 years ago
MODERATORS