That's fine. I'm not necessarily saying it's a you problem, it's definitely on the company. Think, "fool me once, shame on you; fool me twice, shame on me" kinda vibe.

I just distrust both the corporations that are for-profit, and the government we would have to rely on to regulate and help us make them accountable. I just don't see companies changing for the good of the proles under the current administration, no matter how much we make a stink about it.

I guess my subconscious point is more along the lines of "vote with your wallet" and stop supporting companies that don't make this kind of thing a priority. There are certainly some fast food companies that actually do care, but I couldn't name one at the moment.

Back in June 2024, Wilson also sued Sonic for including onions on a burger. That fast food company has requested a jury trial for this week.

Reading the article and only applying the information available in it, this is the individual's responsibility.

The article states he asked for a no-onion order, not that he notified the restaurant that he had an allergy and needed the onions removed. Asking for an item to be left off and notifying of an allergy are very different because allergy prep is done very specifically.

Also, they had a similar issue at a different restaurant in 2024 that they sued for. If they can demonstrate negligence, which will be hard, then maybe they have a case but if the customer didn't specify an allergy and didn't check before eating the burger, then the failure is as much theirs.

When I was a child and learning about traffic safety we were taught that pedestrians ALWAYS have the right of way over cars but it was stressed that right of way won't stop a car from killing you if you step into traffic.

What responsibility, if any, does the customer bear in avoiding harm to himself?

The onions in question are a burger topping, and are readily discoverable if the customer checks their order. I think that the customer with the special requirement can be reasonably expected to verify their order meets their needs before incurring harm.

I believe he's already suing Sonic for the same issue. He knew (or should have known) this was a mistake that restaurants can potentially make, yet he apparently made no effort of his own to mitigate the risk by checking his food before eating.

I would argue that it is "reckless" for the customer to blindly trust the worker fulfilled the special instructions, and that this "recklessness" is the primary cause of the harm incurred.

I would say that the restaurant's liability here is the cost of the "defective" burger.

What I'm saying is stop supporting companies that don't care; stop giving them money and don't eat there again if they can't follow your request. I'll say it a 3rd time, "Fool me once, shame on you; fool me twice, shame on me."

That's not callous indifference, that's 1) voting with your wallet and 2) trying to promote a little self-reliance.

Indeed. I said it in another comment just now, but what I'm getting at is more: "Fool me once, shame on you; fool me twice, shame on me"

Sure, they should. But that's not the world we live in.