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HP adds 15 minutes waiting time for telephone support calls
(www.theregister.com)
This is a most excellent place for technology news and articles.
You don't have a standard image from your IT dept?
What model? Is it their enterprise line, or are you using the cheap consumer line?
We do. But it installs the apps on its own after a couple weeks' time.
It's not the consumer line. We have a couple of those for contractors, since they tend to abuse the crap out of them, but the rest are elite books I think. I guarantee they're not the top of the line.