this post was submitted on 13 Dec 2024
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    Uh, let's backup and format... (lemmy.world)
    submitted 2 months ago* (last edited 2 months ago) by [email protected] to c/[email protected]
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    [–] [email protected] 45 points 2 months ago (1 children)

    Whenever I get a tech question its always about how to navigate a gui I am unfamiliar with. And when I can't give them an answer, they assume I'm actually clueless about technology.

    [–] [email protected] 36 points 2 months ago

    My least favourite technical support calls were with people who didn't know their own interface and I was having to direct them, blind, to get the information and do the diagnostics I needed.

    There were at least a couple of times where I had to ask the customer to describe literally everything they saw on the screen starting at the top left and working their way down.

    I sometimes pretend to be one of those people when I get tech support scammers on the phone because I know how tortuous it is.