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Victorinox replaced a blade on a 1985 knife for £10 + return postage. (mastodon.online)

submitted 5 days ago by [email protected] to c/[email protected]

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A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

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[–] [email protected] 13 points 5 days ago (2 children)

I don't know if its only here in eu - but if you go to a knife shop that carries victorinox knives in order to buy "the springy think" that makes the scissors work - they won't - they'll just fix it for free.

[–] [email protected] 4 points 5 days ago

The springy thing has actually been broken for years in mine, I'll definitely go look for a nearby store

[–] [email protected] 4 points 5 days ago

I swear if I try to do this they'll be very contused and proceed to ask me to bugger off