this post was submitted on 12 Nov 2024
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It sounds like the client is blaming you because you're the main person they interact with. You have no control on the actual work that gets done on their account.
All I can do is hassle the project manager or project engineers to get updates.
Today I was told in the future if I need to escalate, go straight to the general manager which is cool at least
That's good knowledge. You'll have to start threatening the project team with that
Damn straight man. If I want to be a prick, I'll email them asking for an update and cc the general manager lol