"Get off my lawn kids. And god forbid we train people."
The common man won't go out of their way to learn a software they don't even know they will use. Why is it somehow worst for young people?
The personal computer as we grew up with is long gone, but somehow, companies and hiring managers expect everyone to be like it is still the case.
And let's be real, the vast majority of people don't know how to use excel even if they work with it every day. For them, it's a database with a UI and a chart module.
So yeah, ask for 5 years experience for an entry level data entry position, that'll fix it for you.