this post was submitted on 05 Sep 2024
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I've kinda seen this in manufacturing for the last few years. Not explicitly "AI" but newer equipment designed around being smarter and not requiring skilled operators. Think like WordPress but for industrial machines; it might do basic stuff pretty well but fails at complex operations, and it's an atrocity if you ever look behind the scenes to do some troubleshooting.
Hell yeah, smart machine? That's gonna cost a premium. Oh, and because these machines are so sophisticated, you'll need a higher tier support contract, that's another premium... I mean it's not like you have skilled technicians on staff anymore, they all retired and all your new guys just know how to press "play," since we made the machines so easy to use... you're not fixing anything yourself anymore.
Back to your support contract, now we have the Bronze tier which gets you one of our field techs out there within 48 hours, but if your business can't handle that kind of downtime we could upgrade you to Silver or Gold...