this post was submitted on 23 Aug 2024
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Comic Strips

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Comic Strips is a community for those who love comic stories.

The rules are simple:

Web of links

founded 1 year ago
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Stolen from Mastodon.

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[–] [email protected] 34 points 2 months ago (3 children)

I keep running into this issue where I want to e-mail the support team of a product and their options are like

FAQ, Phone number, forum, "ai" "assistant

like please god no just let me submit a ticket please please please

[–] [email protected] 15 points 2 months ago (1 children)

Then you call the phone number and its a "helpful" voice chat bot you have to tell your problem to and hope it directs you to the right directory in their convoluted phone tree

[–] [email protected] 3 points 2 months ago

As someone who works in telecom building phone tree menus, I agree. I have never said this is needed. I'm sure there are some companies with a million departments where narrowing it down with this would be quicker, but I've never dealt with one where 5 options and maybe a few subtrees didn't get the job done. Takes under a minute to navigate. I believe the customer enjoys this more as well.

[–] [email protected] 5 points 2 months ago

They don’t give an email option, as then it would instantly become a ticket and they have to work on it. They prefer you gettig frustrated with the bot or the phone menu, and givng up

[–] [email protected] 1 points 2 months ago

This for me as well, but I'm on the opposite side of the world from US companies so calling is always a scheduling fiasco