this post was submitted on 23 Jul 2024
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Job: cashier

Item doesn't scan

Customer: "That means it's free, right?"

๐Ÿ™„๐Ÿ™„๐Ÿ™„๐Ÿ™„๐Ÿ™„

Only about 4 weeks in as a cashier and I've heard this enough to last me a lifetime.

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[โ€“] [email protected] 8 points 4 months ago (1 children)

See counterargument tho I've had multiple cashiers try to scan a thing that wasn't in the system and just throw it in my cart so it DOES happen. Lmao

[โ€“] [email protected] 6 points 4 months ago (3 children)

What I do is find a similar item that costs less and use that for that item.

[โ€“] [email protected] 8 points 4 months ago

Just charge them for bananas. 4011. Everything is bananas if it doesn't scan.

[โ€“] [email protected] 4 points 4 months ago (1 children)

Doesn't that mess with your inventory numbers?

[โ€“] [email protected] 8 points 4 months ago

Sure does! But when I've got a line of paying customers, "shrink" is not too high a priority for me.

I do make an effort to find the right item. We have a "cashier book" in the POS system that I can look stuff up in. Unfortunately it's not very robust when it comes to acceptable search terms, so if I can't find it after a few attempts, and the item is under $10, I just want to get the customer on their way.

[โ€“] [email protected] 3 points 4 months ago

This was a latex loofah at a Safeway grocery store. Good luck finding something similar. Maybe a sponge from the kitchen aisle?