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Petition to establish and enforce consumer protections for digital software. (www.aph.gov.au)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 10 points 4 months ago* (last edited 4 months ago) (1 children)

SAAS isn't a one-off purchase, it's a rental with ongoing rental fees.

The intention of the wording of the petition is that it only covers "purchased" items. If a customer is given the impression that they are buying something then it should act like any other bought item. If they are given the impression they are renting something then it's out of scope, that's expected to abruptly die one day.

effectively withdrawing customers’ rights under the Australian Consumer Law to ownership and undisturbed possession of their purchased goods

^ it's a bit subtle if you're not familiar with the campaigns' language.

This means other people will misinterpret it too :(

[–] [email protected] 4 points 4 months ago

Unfortunately yes, as I am all for the petition, as you've clarified it. I'll sign. But, it's a shame that was not made clearer.

With the amount of people employed in the SAAS world, that could scare them. With more clarity, it might have more signatures.

Thanks for the answer.