It's interesting what people expect of Proton Mail. I've used it for a long time but for only one reason really: their revenue stream is my subscription and not ads. I've never even given a second thought to all their encryption claims. Even with Proton Mail if I ever wanted to send a "secret" email I'd wrap the content in my own personal keys.
With respect to IP addresses of email logins, I'm surprised they ever claimed they don't have logs. You've always been able to review the IP of a login through the web UI as far as I remember. Was the idea that that was also supposed to be encrypted?
Personally I'm OK with them complying with court orders, but I understand that "the definition of criminal is state defined" and that poses serious issues. It kinda seems like if you want to do something that could be considered criminal at some point in your life by your country you should consider something other than a 3rd party email provider for those messages. Signal would be a step up in that regard if you still wanted to use a third party.
I'm with you: the experiences people have with these tools are just dramatically different from mine. They are quite good. By no means even close to perfect, but they're just so much faster than me at pulling up some random information that would be hard to find with an Internet search myself and very good at going from nothing to something that works with code. I don't particularly enjoy using them because I find the whole industry abhorrent, but their usefulness isn't in question to me.