[-] [email protected] 2 points 2 days ago

Yep, even trying to “vote with your wallet” doesn’t help. Fizz couldn’t even port my number due to technical issues — no working eSIM, no service, and refund still pending. They do allow limited refunds within a trial period (15 days, once per year), but that didn’t stop the headache. Public Mobile worked but wasn’t great either. The issue runs deeper than just price.

[-] [email protected] 2 points 2 days ago

I agree that most Canadian plans aren’t great unless you’re a heavy user. I actually use very little talk and SMS — mostly just for 2FA and phone verification for apps.

That said, Fizz didn’t work for me at all. They failed to initiate the porting process due to technical issues on their end. I never received a working eSIM, and even though I requested a refund (they allow it with limited cases, such as within the 15-day trial window and only once per year), it’s still pending ticket resolution. No service was ever usable.

I also tried Public Mobile, and while it technically worked, the overall experience and value still didn’t meet my needs.

Just putting this out there in case anyone else is considering these providers — your mileage may vary.

[-] [email protected] 3 points 2 days ago

Totally fair — fixed infrastructure costs are real, and urban users likely do subsidize the broader network. But even within cities, the lack of options (like true PAYG or small data tiers) feels unnecessarily rigid.

The issue isn’t solely about cost — it’s how little flexibility or fairness is built into the plans, even for light users.

[-] [email protected] 5 points 2 days ago* (last edited 2 days ago)

Yeah, population density gets blamed a lot — and while it explains some issues, it doesn't justify:

  • No true pay-as-you-go (even in cities and urban areas)
  • 60+ GB minimum plans for light users
  • No public access to Text-to-911 (even when dangerous moments happen)
  • Inflexible vacation suspensions (with mandatory 30 days minimum)
  • Daily roaming access fees (yes, even with no usage, as long as a foreign tower is connected) from so called marketing such as Roger's Roam Like Home™, Telus Easy Roam®, and Bell Roam Better

The Big 3 hide behind geography while keeping margins high and MVNOs out.

Who to pressure? Well...... it's basically no one at the moment.

  • CRTC says it can’t touch pricing or service terms
  • CCTS won’t challenge policies (see Section 4.3)
  • I even contacted OpenMedia, CBC, CHEK, and CTV, but it feels like shouting into a void. The mainstream Canadian media ignore such issues especially for temporary residents like me.

Not asking for freebies — just flexible, fair options that reflect how people actually use mobile services.

30
submitted 2 days ago* (last edited 2 days ago) by [email protected] to c/[email protected]

Just wanted to share some frustrations and open this up for discussion.

Unlike in Europe or parts of Asia, Canada has virtually no true pay-as-you-go (PAYG) mobile plans. Most so-called “prepaid” or “PAYG” options here are just monthly bundles with expiry dates — not actual usage-based billing. You’re often paying $15–30/month whether you use 100 MB or not at all.

To make things worse:

  • The minimum postpaid plan is now often 60 GB or more — which is total overkill for average users who don’t stream or game constantly.

  • Vacation suspensions are restricted or unavailable unless you upgrade to expensive plans and limited to a minimum of 30 days.

  • Text-to-911 is still not available to the general public, only for those registered as Deaf or hard of hearing — despite many emergency scenarios (hostage, abuse, low signal) where calling isn't possible.

  • CRTC and CCTS don’t help. The CRTC says they can’t intervene in pricing or service terms, and the CCTS (per Section 4.3) won’t challenge carrier policies themselves.

Please note that I’m not asking for charity or free service — just fairer options that reflect actual usage, more flexible policies, and access to emergency support.

Has anyone here had better experiences with MVNOs or alternatives? And why do we seem so far behind compared to other countries?

ehyoitsdavid

0 post score
0 comment score
joined 3 days ago