That's their model, they make everything easy and take the loss. But after everyone started using them, they can do whatever they want.
I remember 10 years ago a collegue is telling me that that Amazon was great. You order something, it arrives and if there is an issue with the order, you can order a replacement by yourself and it will arrive before even you returned the first item. Few weeks ago I had an issue with an order and you need to contact the customer service for a solution. Chat was not working, you can request a call back but it wasn't working either, they give you a number to call but it isn't working. 4 years ago it was much easier to contact them.
That's their model, they make everything easy and take the loss. But after everyone started using them, they can do whatever they want.
I remember 10 years ago a collegue is telling me that that Amazon was great. You order something, it arrives and if there is an issue with the order, you can order a replacement by yourself and it will arrive before even you returned the first item. Few weeks ago I had an issue with an order and you need to contact the customer service for a solution. Chat was not working, you can request a call back but it wasn't working either, they give you a number to call but it isn't working. 4 years ago it was much easier to contact them.