I think that might be our difference. I use office programs all of the time. I dislike several things about office, formatting is tedious and difficult, combining multiple files isn't the best, features that used to exist get rolled back and are more difficult to use to name a few. There are programs that do single aspects of office a whole lot better, like LaTeX, but they don't really replace office.
I'd like to break free from MS, but unless something really innovative comes out I don't see it being better for me.
The issue is new users.
If you have a vague understanding that Linux has distros and to switch to Linux, you'll likely Google "best Linux distro." Results that say "they all are good for different reasons" are unhelpful. Having sort through 50 options isn't helpful.
New users want to know what to install. This means that some distros get hyped up as the best, and then people point out the cracks.
Until there is a clear and objective list of distros with pros and cons labeled the cycle will continue.