this post was submitted on 29 Feb 2024
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Telstra staff were forced to email emergency referrals to triple-0 operators after services went down around the country.

A national triple-0 outage early today has been described by a union official as "complete chaos".

The outage, which was confirmed by Victoria Police, lasted for more than an hour, during which time Telstra operators could answer calls but could not redirect them to the appropriate triple-0 call centre.

The phone service was malfunctioning between 3.30am and 4:30am, forcing Telstra operators to email referrals, some of which were not received by Triple Zero Victoria operators until after 7am.

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