My battery broke earlier because I installed GrapheneOS and abused speed charging thr entire time at night.
A stock android would slow the battery charge till the first Alarm.
If magisk still works like custom stuff in the days of old, settings could very much change battery draw and charge rates that could cause premature wear of a battery.
Hadn't installed any of that stuff. Just Viper4AndroidFX
I'm sure, but how are they actually supposed to know that? You unlocked your bootloader, installed something like twrp, and obtained root access to jiggle with anything you want at that point. I used to have a lot of fun doing all that type of stuff, but I knew I voided out my warranty doing it unless I could still roll it back to factory and remove root, first. Not to mention dealing with knox.
Except legally the burden is on Samsung to prove you damaged the battery. They don't get to say "oh well you could have done xyz, denied"
No, it's not. That's an impossible standard for the company to hold.
You buy the product under the assessment that you will void the warranty by doing XYZ, if you want that level of access you have made changes that could have damaged the battery and they don't have the time to grill every wannabe tech douche to make sure they didn't fuck up the device themselves.
They tell you what you can and can't do with the product AND still receive support up front, case closed.
Ah yes, a Vice article from 2016. Absolute pinnacle of the understanding of law.
If this had even a shred of truth there would have already been dozens of class action lawsuits from people like OP.
Why didn't you do factory reset before taking it to authorized service center ?