this post was submitted on 18 Dec 2023
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Google Pixel

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How to set up Direct My Call on Google Pixel (blog.google)
submitted 10 months ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 1 points 10 months ago (1 children)

This is neat. But I don't see the utility. Do people even call businesses anymore?

The businesses that force you to call them, typically don't actually want to talk to you, they're just throwing friction up to reduce the number of people who actually contact them. So they'll just create yet another convoluted queuing system to disincentivize pixel users

Businesses like Google actually, getting a human to respond to you for a Google issue, even with your Pixel phone, is a Herculean effort.

[โ€“] [email protected] 4 points 10 months ago* (last edited 10 months ago)

Do people even call businesses anymore?

Those are the only phone calls I make these days. Everyone else can be reached by message and video calling.