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Beeper Mini not able to register phone with any UK SIM (lemmy.world)

submitted 11 months ago by [email protected] to c/[email protected]

7 comments fedilink hide all child comments

Can anyone suggest a solution to this. I contacted beeper on the email address given in the App Store listing but have had no response or even acknowledgement.

I can log in using my Google Account, have subscribed and have given permissions but when it comes to the phone registration stage I always get the error “Something went wrong please check your network settings or try again later”

What I’ve done to troubleshoot.

Checked network settings Checked for update Cleared cache and storage Uninstalled and re-installed Tried a different phone Tried SIMs from different providers (Vodafone, O2, Lebara)

I’m seeing other reports of this in the UK and Ireland , so suspect it’s just poor code. But does anyone have any more ideas?

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[–] [email protected] 1 points 11 months ago (1 children)

Have you tried reaching out to them on matrix?

[–] [email protected] 1 points 11 months ago (1 children)

I’ve tried email and Matrix, but nothing not even an auto-reply.

[–] [email protected] 1 points 11 months ago (1 children)

did you only try your support room on matrix, or did you also try in the general chat room? There’s a lot of smart ppl there

[–] [email protected] 0 points 11 months ago (1 children)

How about accepting that I know how to contact businesses? Thank you for trying to help but just accept they aren’t replying. It’s especially wrong that they don’t reply to contacts through the support email given on Google Play, not even an acknowledgment!

[–] [email protected] 0 points 11 months ago (1 children)

don’t be an ass; join the group chat and ask there

[–] [email protected] 0 points 11 months ago* (last edited 11 months ago) (1 children)

I just love it. You ask for troubleshooting help and a reply guy with nothing constructive to say tells you that you don’t know how to contact companies.

[–] [email protected] 1 points 11 months ago

I’m not saying you don’t know how, I’m saying that you’re lazy and dismissive