this post was submitted on 18 Jul 2023

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Ticketmaster not working on Firefox (i.ibb.co)

submitted 1 year ago by [email protected] to c/[email protected]

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Hey so I've been having this issue where the Ticketmaster website (no matter which country) does not work on Firefox... It just shows that message in the image.

I've tried disabling my VPN, uBlockOrigin, Privacy Badger, Firefox's Enhanced Tracking Protection, but no avail. I had to use G**gl* Chr*m* the other day to buy a ticket. Weird enough, I just tried using Firefox in my work laptop and the site worked without issues, even with uBlockOrigin and Privacy Badger enabled.

Any tips that might solve this without resetting my whole browser to default settings? Thanks!

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[–] [email protected] 39 points 1 year ago (1 children)

Please report all such issues to webcompat.com

[–] [email protected] 5 points 1 year ago (2 children)

Didn't know about this website. Thanks!

Although, does it really count as compatibility issue? Since it worked on Firefox on my work laptop but not on my personal laptop, I thought of it more as a browser configuration or settings issue

[–] [email protected] 8 points 1 year ago

Yeah it's not a compatibility issue. They don't like that you won't let them track you, so they're not letting you use the site.

[–] [email protected] 3 points 1 year ago (1 children)

I missed that part about Firefox at work working. Then yes, it is less likely compatibility issue. Needs debugging.

If you already tried disabling all addons (and then cleaning website data + refreshing page with ctrl+shift+r), it could be some setting in browser.

If you go to about:config (type, not copy-paste) in browser, it will open many configuration flags. Flags with bold font have non-default value. If flag description sounds like it could be related, try resetting it.

As a last resort you may try Firefox Beta or Nightly :)

[–] [email protected] 3 points 1 year ago (1 children)

Thanks for the pointers!

For now, changing the user-agent as suggested in another comment did the trick. Later I will try to debug with your steps and see if I can track down the root cause.

[–] [email protected] 4 points 1 year ago

If changing user-agent worked (all it does is changing reported browser and version used to the website when loading, it's a header in http request), then it's not a problem with the browser.

Since they are mentioning bots, this is probably what changed. Some combination of IP address, user-agent and whatever else they have access to triggered anti-bot protection. I would assume ticket-selling website this big fights bots on daily basis, you just happened to be collateral :)

[–] [email protected] 20 points 1 year ago (1 children)

Wow! Ticketmaster pretending to care about scalpers consists of ... blocking Firefox? No wonder ticket sales are such a shitshow.

[–] [email protected] 8 points 1 year ago

They won't let valid, human customers access their own tickets through Firefox, but they'll gladly resell scalped tickets themselves.

[–] [email protected] 11 points 1 year ago (2 children)

Have you tried to change your user-agent?

You can do it with Chameleon.

[–] [email protected] 10 points 1 year ago (4 children)

Wow, Chameleon worked perfectly!! I put ticketmaster.com in the whitelist, profile with Chrome, and boom, it loaded. I tried re-enabling uBlockOrigin and Privacy Badger and still works.

Troubleshooting mode didn't work so it's very weird, I don't know what kind of checks this website is making. Anyways thanks for the help!

[–] [email protected] 7 points 1 year ago* (last edited 1 year ago) (1 children)

Huh, another site that is intentionally designed to blacklist Firefox? If so I wonder what's in it for Ticketmaster. Seems to me as a company driven by sales, you'd want every avenue possible available to make those sales, including all major internet browsers.

Edit: I wonder if it's worth sending Ticketmaster a support request over it. If it's not intentional it may just be a bug that could be resolved.

[–] [email protected] 5 points 1 year ago (1 children)

It works on OPs work laptop, also on ff. So it's more likely that some combination of parameters which include the browser triggered their anti-bot protection, perhaps due to actual botting activity from a source with similar parameters.

[–] [email protected] 0 points 1 year ago

I don't think so. I think they won't let you log in with Firefox and ublock origin because they want to load their bullshit tracking script, which that combination blocks.

[–] [email protected] 1 points 1 year ago

I've run into this before, it just seems like some sites view non-chrome browsers as bots.

[–] [email protected] 1 points 1 year ago

How did you install that on your phone? I tried just now, but it's a desktop plugin and there's no phone equivalent.

[–] [email protected] 1 points 1 year ago

So they really are just straight-up blocking Firefox? That should be illegal. I have never been able to access my own tickets that I purchased using the default browser on my phone (Firefox). I always have to use a browser I don't like and don't trust (Chrome).

[–] [email protected] 5 points 1 year ago

Also, you can try to launch it in troubleshooting mode. It disables extensions and custom settings.

[–] [email protected] 10 points 1 year ago

When I'm in this situation I use a fresh (disposable) profile, it's usually third party cookies or trackers.

[–] [email protected] 10 points 1 year ago (1 children)

Like they say perhaps it's a feature and not a bug. Now you are free from Ticketmaster and their greedy, soulsucking business practices.

[–] [email protected] 5 points 1 year ago

As someone who works at a venue with an exclusive arrangement with them, unfortunately being free of them means not going to any shows. They have an absolute stranglehold on the industry, at least in North America, and it would bring me significant joy to see them destroyed. They are no better to work with internally than they are externally.

[–] [email protected] 2 points 1 year ago

A few years ago I noticed some compatibility differences between my personal machine and my work laptop. My work machine was required to have Firefox ESR. Maybe you'll have better luck with ESR?

For any specific unresolvable compatibility issues, I usually use Ungoogled Chromium.

[–] [email protected] 0 points 1 year ago

Did you try to change your user-agent?

You can do it with Chameleon.

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