this post was submitted on 21 Nov 2023
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ISP connection regularly falls off - how to troubleshoot? (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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Hi all,

As I get further into self-hosting one thing I've noticed is that my internet connection disappears for 5-15 seconds and sometimes for a few minutes at a time. At first I thought it might be my wireless access point so I upgraded that and also wired in a few devices but the drop-offs continued.

At this point I can't tell if maybe my OpenWrt router (FriendlyELEC NanoPi R6S), Arris DOCSIS 3.1 cable modem, or the ISP itself is the problem which leads to the overall question: has anyone had similar problems and how did you track down the source?

I dug into my router's logs today and I can't say anything stood out, and also can't say I know what I'm looking for either. Anyway, any help would be appreciated!

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[–] [email protected] 2 points 11 months ago

Well, as you said, the reason could be either your router or on the ISP side. If you have another router you can test (maybe from a friend?), that would be a good first start. Otherwise, you'll probably have to call out an ISP tech to see if they can identify any issues.