I live reasonably close to the original Electrified Garage location, and Rich isn't messing around here. If you live close enough to a competent third party service shop, the odds of them being booked up for a month, two, or three are pretty high. If you don't live near one, the shipping costs to get your disabled vehicle to them is going to be pretty high.
I'd like to see him cover the high number of drive unit failures on Model 3 and Y, because those repairs are becoming as common as early S pack failures. As those cars come out of warranty, it's going to cost people a LOT of money.