My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 2 years ago by [email protected] to c/[email protected]

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[-] [email protected] 1 points 2 years ago

Have you bridged the Telus router? If not you could be in a double NAT situation as well.

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[-] [email protected] 1 points 2 years ago

I had this issue with Comcast's Xfinity and my solution was to clone the Mac address of a desktop on the Router.

I tried several desktops/laptops and several routers. All the desktops/laptops got just about full speed. All the routers where pinned at 93.78 or 31.23 for several tests. Cloning the Mac address on the routers that could let the router and devices connected get the full plan speed.

[-] [email protected] 1 points 2 years ago

Bypass the switch and test again

[-] [email protected] 1 points 2 years ago

It's possible and then using third party router they can only help you so much. Anything past that router is on you. Also work for a ISP in Sask. By pass third party router( just the modem/router from Telus) and see if you have the same issue

[-] [email protected] 0 points 2 years ago

The answer is a definite no. The customer rep you're talking to is full of shit.

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this post was submitted on 18 Nov 2023

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