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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] [email protected] 1 points 11 months ago (3 children)

Have you bridged the Telus router? If not you could be in a double NAT situation as well.

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[–] [email protected] 1 points 11 months ago

I had this issue with Comcast's Xfinity and my solution was to clone the Mac address of a desktop on the Router.

I tried several desktops/laptops and several routers. All the desktops/laptops got just about full speed. All the routers where pinned at 93.78 or 31.23 for several tests. Cloning the Mac address on the routers that could let the router and devices connected get the full plan speed.

[–] [email protected] 1 points 11 months ago

Bypass the switch and test again

[–] [email protected] 1 points 11 months ago

I worked support for an ISP before.

If we didn't provide the router, then we can't support it. There are way too many variables with third-party routers for us to actually do that. In those instances, we would provide one and if it still can't deliver the bandwidth, then we will continue to troubleshoot.

That said, to rule this out, plug your computer directly into their modem or handoff. That's the best way to rule out router problems.

Side note: as someone who loved dd-wrt, I stopped using it because it was slow. Third party firmware is awesome since they add a ton of functionality but you lose a lot in performance when you do that.

[–] [email protected] 1 points 11 months ago

It's possible and then using third party router they can only help you so much. Anything past that router is on you. Also work for a ISP in Sask. By pass third party router( just the modem/router from Telus) and see if you have the same issue

[–] [email protected] 0 points 11 months ago

The answer is a definite no. The customer rep you're talking to is full of shit.

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