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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

58 comments fedilink hide all child comments

I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] [email protected] 1 points 11 months ago (2 children)

Have you bridged the Telus router? If not you could be in a double NAT situation as well.

[–] [email protected] 1 points 11 months ago

Double NAT shouldn’t impact a simple speed test that much

[–] [email protected] 1 points 11 months ago (1 children)

Nope, the telus router is sitting in a box at the post office because when I moved, they requested I sent it back. Idk why, luckily I had my own router!

[–] [email protected] 1 points 11 months ago

No I mens your current router. It should be a Telus Actiontec model of some sort. It should be put into bridge mode if you're using a separate router to distribute internet. Also check that the wifi is off on the Telus router or at least on a different band from the Archer