Apple

When the iPhone X came out 6 years ago, I got it in the mail on launch day. The day after I had it, I had the same issue. So I had to get a replacement and everything was okay.

You have to take it in and demand a free replacement. That’s the only option with iPhones

Take it back lmao, wasting time asking people. Take action in life

Use an iPhone 8 Plus with touchID like me 😃

Was it sealed when you bought it? Or an open box?

u ugly?

Take it to Apple Store - they are very good at what they do.

You legitimately just got the phone a week ago. Exchange it. Thats it. Why are you making it so difficult?

I don’t know how you can say that Apple ID useless when you can walk into any Apple Store and a live person will either resolve the issue, or replace the phone

This happened to mine and I replaced it. 😕

Literally why I switched to Apple was the ability to quickly and easily just switch over faulty products for new versions, No fuss.

Manufacturer defect. You need a whole new phone. Warranty should replace it no problem. Make sure to back it up before replacing. And then restore your new iPhone with the back up. It’ll make it a 1:1 copy.

Apple service is superb. Just make an appointment at your nearest Apple Store or service Center. They will either fix it or replace it.

FaceID not available is universally a drop of water in the encrypted flood illuminator. I’ve fixed hundreds of phones with this problem. Is that the case for iPhone 15? Who knows because it’s too new and the flood is likely moved by apple from its standard spot below the ear speaker mesh.

But defective flood illuminator is waaaaay at the top of the list for this problem if it was on my desk.

Apple is really good with issues like this, just take it to the Apple Store and they will fix it as quickly as possible, and won’t cost you a dime.

If you’ve done the factory resets, including reset all settings and restore, then I’d be taking it straight back.

Why bother writing a post here while you could already have your new replacement phone in hand when you went back to the store immediately.

If they’re asking $1500 for a new phone you bet your ass I will constantly nag customer support until its 100% to my liking/quality standards.

Why did you go wrong with the pixel!? It's a good phone 😕

Mate, you have an apple now not an android. Take it back to apple and get them to sort it out. This is why you pay a premium.

If it’s a hard ware issue they will give you another one on the spot. If it’s a new phone push for a new replacement phone not a RE-ferb, new phones have 24m warranty v 12 months.

“Apple is useless as fuck” based on what information here? You haven’t mentioned once talking to Apple directly at all. You have 14 days to return it, so return it? How is Apple not your first point of contact? This is just as bad as the battery people who constantly post here.

Have you tried changing face?

Take it into a physical Apple Store. They’ll swap it with a new phone while you’re there for free.

This is most likely a hardware issue or a damaged part unfortunately. Repair seems to be the only option.

Apple isnt “useless as fuck”, there just arent many possible issues in the software, so its usually an easy fix or in rare cases a hardware failure.

Think the front screen is broken

If it’s that new, get it replaced.