Home Networking

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A community to help people learn, install, set up or troubleshoot their home network equipment and solutions.

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founded 10 months ago

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Surfboard 8300, total failure (alien.top)

submitted 10 months ago by [email protected] to c/[email protected]

1 comments fedilink hide all child comments

Only the blue light (corresponding to power) works.

WiFi is down, can’t connect to the router. Can’t get a connection by Ethernet to work either.

Xfinity support apparently can’t reach this modem either. Relocated it to a different coax to see if that would help, no dice.

Factory reset didn’t work either. Held the pin in for longer than ten seconds and the single blue light didnt even blink. Is this unit toast? Kind of an expensive brick, sadly

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[–] [email protected] 1 points 10 months ago

Call their support line - they have great customer service and fixed issues I was having with my surfboard during initial setup w/Xfinity when we moved.