New EV owner here. We charge at home so I don’t need to use them, but stores nearby have chargers. I tried them to see how they work. They are often broken.
One store has a Volta charger (free!). It worked great the first time; the next time I went it was broken.
Walmart has an Electrify America fast charger. The first time I went, 1 of 3 was not working. The next time I went, 1 of 3 was not working, but it was a different one.
Was I unlucky, or are these charging networks unreliable? Has it been getting better or worse over time?
You're not unlucky, in the U.S. any charger that isn't made by Tesla is unreliable. It's been getting worse over time, and the only real hope is that every manufacturer is switching to Tesla's charge port (now called NACS) and getting access to their Superchargers.
I had a non-Tesla EV and eventually got a Tesla because I need to road trip regularly and can't handle chargers being down.
They balk at the range but when I ask how often they drive a full tank in a day they kind of give a blank star
Don't get an EV if you can't home charge. Don't get an EV if you drive 400 miles a day. Don't get an EV if you take cross country road trips 5x a year.
Other than those scenarios, you're going to come out ahead.
Don’t get an EV if you take cross country road trips 5x a year.
I'm an EV owner that takes at least that many 5000+ mile road trips a year with very very little issues. I've never once been stranded due to charging problems. I also however used my brain and bought the right car for the job, and right now that is a Tesla. Hopefully in a couple years once NACS becomes more mainstream I can move to another option.
What car do you drive where charging stops are that long? My average Supercharging session in my base Model 3 is 9 minutes. That's barely enough time to go pee and walk my dog.
I strongly prefer road-tripping my EV because the natural breaks mean I arrive more refreshed and less sore.
I literally just drove 2,077.37 miles from Central CA to Chicago over the last 3 days for another one of those trips, and the longest stop out of any of them according to TeslaFi was 26 minutes and that was only once, for a really long stretch in Wyoming that doesn't have any chargers on it yet. Every other one was under 20 minutes, with most of them being around 10-15. The entire trip took 23 supercharging stops and added 4 hours and 23 minutes to the overall trip. That was with me running balls-out with autopilot set to 85 for as much of the trip as I could possibly do (e.g. slowing down for construction, etc), so my efficiency was only 65.66% which is pretty bad for my car.
I don't know what you're doing, but you're absolutely doing it wrong if you're spending 30 to 60 minutes to charge every time.
As a tesla owner for several years, I find this hard to believe. 15 minutes at a 250 kw charger doesn't even get you 50%. Even if what you say is accurate, stopping 23 times is extremely annoying. When I dive like that I much prefer to just go straight through with minimal stops rather than have to pull over every hour
As a tesla owner for several years, I find this hard to believe. 15 minutes at a 250 kw charger doesn’t even get you 50%.
I can go buy a surgery robot but that doesn't mean I know how to use it. Just because you own a Tesla doesn't mean you know how to road trip it effectively, or have one that can do what I literally just did. For example, an early Model S or X can only charge at 120KW no matter what charger you plug it into, ergo no, it can't do this. But any long range or performance model 3 or Y certainly can.
Part of the reason there's so many stops (which I prefer and so do my wife and daughter, for that matter), is that if you keep the battery's charge level between 10 and 50% from hop to hop, you end up spending much less time at chargers in general because you're always charging at peak or very close to it. Sitting at a charger waiting for that last 10% at like 75kw from 70% - 80% is MUCH slower than hopping on down the road and charging at near peak at the next charger.
It works, I know for a fact it works, and I brought the receipts! Here's a few examples from my trip:
Unfortunately basically every charging company has decided reliability isn't important. The exception, Tesla, has the most reliable charging locations by a large margin.
The good news is most cars will be able to work with Tesla chargers in the next year or so. Not sure what car you have, but look up when they are adding support for your vehicle. Until that happens, your experience is quite common and will continue.
I have yet to see any believable evidence that there is any excessive reliability problems with Tesla cars. And don't try to cite consumer reports. They lost my business after they wouldn't stop recommending Samsung products.
We have lemon laws for a reason. Because lots of cars are lemons. You are just only hearing about it because every car fire or trim problem or excessive repair needs on a Tesla is a news story that you recall. There are many similar phenomena that are at play here. Start with the availability hueristic if you're interested.
I've seen lots of lemons in my life. My parents car blew a transmission right away. So many car fires on the side of the road, and I bet you don't even know that Hyundai and Kia owners are being advised to park outside because there's a high risk of fire. That's really bad. If your ice catches fire when it's parked and off, that's a serious design flaw.
You have made an impossible request. Consumer Reports, while highly flawed, is the only one without an obvious conflict of interest. Every other source, such as JD Power mentioned below, is for-profit and sells advertising. As such, they really can't be trusted.
There is literally no other source that could even potentially provide that data (note: data, not anecdotes), assuming these aren't safety-related issues. I have no particular knowledge of Tesla's overall reliability, only about the sources one would use to try to find out.
Btw, fires are more common across the industry than you'd think. Chevy had a similar warning about the Bolt (and issued a recall, which is why Consumer Reports lists them as highly unreliable). Ford also issued a warning last year to owners of multiple ICE SUV models to park them outside for exactly that same reason.
I'm thinking you are agreeing with me on every thing I said, and I have made no such impossible request. I've already linked to the nhtsa which is charged with this, and I'm sure that there is something similar in the eu.
Jd is bad. Maybe you don't agree that CR is, but that's minor.
Tesla's reliability is the topic at hand. That was my introductory statement.
Per the fires, that's exactly what I meant. I've seen enough burning cars and had my other calls recalled. That's just not news. It's news when an EV does that.
I'm not disagreeing on most, but I am pointing out that no good, independent sources of data exist. If we were to reframe it as how to get accurate data on make/model reliability, such as trying to quantify their reliability in an unbiased way, we quickly discount most sources. Or, ask the reverse question- how could we show that Tesla is reliable? Again, no good sources.
NHTSA tracks safety concerns, or at least certain types of them. They don't track things like how often ignition coils fail, or the radio, or the water pump, or the plastic trim breaking. All of these are part of reliability, and what CR at least attempts to do.
CR isn't biased, but they are bad in other ways due to (sometimes highly) flawed methodology. They also only offer very broad info on failure data, and what they consider. I recently learned that they listed the Bolt as having excessive numbers of failures in the battery, because they counted every single recalled vehicle as a failure point. Not biased, but still bad (or at least, not very useful) data.
Things are slowly improving, but public chargers do kinda suck right now. There’s an app called PlugShare that you can download which lets you see reviews for all chargers in your area. It’s saved some headaches a few times cause I can just avoid chargers with bad ratings.
Anything used by the public will be treated like trash and will get broken. I'd be curious to know if the stores would be compensating if their suppled charges damage electrical components etc..
I'm from Canada so this is only applicable to Canada (Ontario specifically). We've tried different ev chargers and to date non has been broken yet. We've tried them at different malls, events, etc.
I had the 110v wall charger for a Chevy Volt that came with the car. To be fair, I bought the car certified pre-owned, so I guess it was about 5 years old when it broke. I left it outside in inclement weather 24/7. I'm not sure if it was covered under warranty. What broke were the connections inside of the plug handle. I took it apart and soldered it back together. That lasted another six months, and then it broke again. I traded the car in after that, so I never tried to file a warranty claim or anything, but I don't think it was covered. I didn't trade the car in because of the charger though. I just happened to find the exact used truck I wanted, in the exact color I wanted, right about when the charger broke, so it worked out.
Edit: I just wanted to add that I loved that car! It was a great car. Literally the only thing I didn't like about it is that there was no knob to change the AC temp. You had to hold your finger on the touch button and wait like 30 seconds while it slowly adjusted. Everything else about the car was great. One of my favorite features was the little button on the end of the blinker indicator that gave 3 quick polite little horn beeps. I used that all the time to alert people that they were in my way, where a full-fledged horn honk would seem rude.
In many places in America we give a quick honk to let someone know the light is green after 5 seconds or so (or a 5 second blast after 1 second if you're in Chicago for example.. partly joking) generally they are looking at their phone or otherwise distracted.
It's a polite "hey bud, you're holding up traffic"
I’ve found the Electrify America chargers to be the best bet. They’re almost always at Walmarts so they’re plentiful and easy to find. All the ones I’ve seen have been operating well so far
I think my experience is skewed by not having a dcfc capable car. I charge exclusively j1772. And use plugshare to find the chargers.
In 5 years of ownership I've charged not at home probably 150 times. Of those times I would say I couldn't get the charger to work maybe 20 times. And of those 20 probably half didn't have any other option at the same location that I was able to get working.
Again this is skewed by filtering through plug share and not even attempting locations that have comments claiming they're broken.
Iirc, the 1 in 3 number holds nationwide. Someone I know did a research project on this, but I’m pretty sure he said it’s around 30ish% that don’t work.
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